Shipping, Returns & Damages
*Please ensure that your shipping information is correct before placing your order.
Shipping errors will NOT be covered by MBC.
Please also ensure that you have ordered the CORRECT Lid size (Regular Mouth or Wide Mouth before checking out. The MBC 24 is a WIDE mouth jar. Please make sure you are ordering WIDE mouth extra lids. This keeps MBC from return exchanges and you having to reship us the incorrect size lids :)
We gladly accept returns of items that are unused and in their original packaging. Please contact us with 48 hours of your delivery date and we will be happy to issue you a refund in the form of a store credit minus any shipping charges.
We do our best to make sure our customers are happy!
* As our state us still under strict Social Distancing Precautions, During the Covid19 pandemic, MBC will be limiting returns. Please contact us if you are unhappy with any of your items. These situations will be dealt with by a case by case circumstance.
* All Returns will be processed as a merchandise credit.
* Gift Cards, Cash Purchases, Promotional Items and items marked "Sale" are not eligible for return or exchange. No exceptions.
* To ensure that you receive a refund for returned items, all products MUST be in the original resalable packaging and in new, unused condition and returned within 15 days from date of purchase.
Please send returns to:
The Mason Bar Company
255 Sagebrush Court
Valley Springs, CA 95252
Please save your tracking number when shipping items back to us, as we cannot issue refunds for any items that are lost or damaged by the shipping carrier or do not make it to us for any other reason.
International Customs Charges / Taxes / Duties:
* International Customs Charges / Taxes: To remain ethical in our business practices, we cannot mark international shipments as "gifts."
Therefore, you will / may be charged customs taxes and or duty taxes on the items you purchase from us. Your country will bill you separately for any customs, duties and taxes if applicable.
We do our best to ship your items within 7-10 business days (Monday - Friday), however during busier holiday / spring or summer times our shipping times can be up to 14-20 days (Ugh!) But we feel extremely blessed to have so many orders (Thank You!). We will do our best to get your order out as quickly as possible.
Please note: MBC is not responsible for orders that are damaged enroute to your shipping address. We take pride in packing our items. If your order is damaged enroute and you chose not to insure your package with Route Insurance, you will be responsible for contacting the shipping carrier for replacement.
Thank you for understanding.
Lost / Damaged by Postal Service and or Carrier:
MBC is not responsible for any errors made by the postal service. However, if your package has not been received within 45 days of receiving your shipping notificiation (6 weeks for international), please contact us via our contact page and we will direct you on how to file a claim with the postal service.
All damaged items MUST be reported to MBC within 48 hours of delivery conformation. All packaging (Original box, bubble wrap, tissue paper etc will need to be kept for approx 45 for possible post office review (USPS Post Office Policy). Please email a picture of the damage within 48 hours to April@themasonbarcompany.com
Any First Class International Shipping Damaged items are the FULL Responsibility of the buyer. No damages and or replacement items will be replaced by MBC. Please check with your local customs for damage replacements. USPS does NOT honor damages done en route to international shipping addresses. We understand that international shipping costs are high. This is the cheaper way to ship, but you ship at YOUR OWN RISK. Thank you for understanding.
Please include a screenshot of your emailed receipt and the photos of the damaged items in your claim. Within a couple of weeks you will receive a replacement for your damaged items or a letter asking you to bring your damaged items into your local USPS branch for further inspection. Until your hear from us, YOU MUST SAFELY STORE YOUR DAMAGED ITEMS AND BOX / PACKAGING IN CASE YOU ARE REQUIRED TO BEING THEM IN FOR INSPECTION.
Please Note: This is a requirement being implemented by USPS to ship using their shipping platform which gives us the ability to offer you a discounted shipping rate.
From the USPS Website:
2.0 Providing Proof of Loss or Damage
If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received. Upon written request by the USPS, the addressee must make this proof available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim.
Click here for the full USPS Terms and conditions:
Im sorry for the inconvenience, Thank you for understanding.
All terms are subject to change without notice.
You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at email@example.com